State Farm® Insurance Agent Mark Polenz
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Erania Vensel
September 18, 2022
"Mark Polenz has been my family's Insurance Agent since Mark first opened his business Approx 40 yrs ago. Never had any problems of any kind."
"Thank you so much for the review, Erania! We appreciate the review and look forward to being here for you and your family for many, many more years to come!"
Dale Winfield
May 12, 2022
"Ok , let me be the first to give you 1 star , I've been with State Farm for approximately 16ish years , I opened it in Richmond Mi.i had a fantastic relationship with them , I always had 1 person to talk to about my insurance needs , (I moved closer into town to take care of my mother)I found a agency on Gratiot that I did business with 1 girl there that I did all my insurance needs with , this year she has no time to talk to me so I called back a day or 2 later she still has no time or refused to return my calls , he found it bothersome that I didn't want to talk to someone else that knew nothing about me or what I was calling for all of a sudden my premium went up almost $80. So just becarfull , just know what people are capable of doing. so goodbye as I have the same policy but $120 cheaper & he welcomed me and reassured me that i would be happier with him ."
"Dale, we are sorry you feel this way. Unfortunately with the new insurance laws we did need that new documentation to be able to get those discounts put in place so you would be able to receive those lower rates. Regarding the team member you are speaking about, she did have some personal family things going on and had been in and out of the office so that is why we did need to have you work with another one of our team members so we would be able to get that taken care of for you. We are always here to help so please feel free to give us a call if you have any questions at all."
Rodney Coleman
January 15, 2022
"My family and I have a great relationship with this particular State Farm Insurance Agency"
"We are honored to have you and your family as a part of our agency family, Rodney! Thank you so much for the great review. It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Chelsea Fellwock
June 7, 2021
"Mark Polenz is an amazing insurance agent for automotive and homeowners. He’s always responsive and looks out for us. We had a basement flood a few years ago and Mark helped make it a flawless experience. I highly recommend using Mark for all your insurance needs."
"Chelsea, thank you so much for taking the time to share this great feedback with our office!! We are always here to help in any way that we can! We appreciate you trusting us with your auto insurance and home insurance needs and we look forward to being here for you for many more years to come!"
Harvey Mccutchen
November 15, 2019
"I love Melanie, she is an excellent rep."
"Thank You, Harvey! Melanie is a great asset to our team!"
Sara Dwyer
October 24, 2019
"I currently switched from National General insurance to Statefarm with a huge savings.. Thanks to Danielle She worked with me to figure out my insurance needs and they are wonderful ."
"Sara, thank you so much for the feedback! We appreciate you!"
Debbie S
October 24, 2019
"Danielle was so knowledgeable and helpful. Will recommend this agency to my friends and family."
"Debbie, thank you so much! We truly appreciate the recommendation!"
Ms. D
July 30, 2019
"Nice workers"
"Thank You, Gail!"
J
April 19, 2019
"Everyone claims that they have the best insurance agent, dentist, doctor, etc. However I’m 100% convinced that Mark and his team are easily the best around. Mark has helped me and my family through so many claims over the years. Everyone I’ve ever spoken to from the office has been so pleasant to me. It may sound cliché but, they are always willing to go the extra mile to give me peace of mind. It’s amazing to come across people that actually care about your situation. I’m a 4th generation State Farm customer and I will never consider getting insurance through anyone else."
"Jordan, Thank you for taking the time to leave us a great review."
Danielle Forbister
April 9, 2019
"Great service"
"Thank you, Danielle."
Alyse Urban
November 29, 2018
"The agents at this state farm are superb and very thorough."
"Thank you so much for the review, Alyse!"
Paulette Tilley
May 29, 2018
"I just LOVE all my friends at State Farm, and I wouldn't trade them for the world! They will get any request done! Thanks State Farm for every thing☺"
"Thank you so much for the review Paulette!"